Safewill's Security Practices

The security of your data is our highest priority at Safewill. This document outlines some of the policies, procedures and systems in place to ensure your data is protected.

Data Retention

Safewill uses Google Cloud SQL's Point-in-time recovery service to backup data, allowing for rollbacks in the event of data loss.

Financial Security

Your credit card details are sent directly to our payment provider over encrypted connections and are not stored or logged on our database. Payments are processed by Stripe, a PCI-DSS Level 1 compliant service provider. To find out more about Stripe’s security, click here.

Password Security

Safewill enforces the use of strong passwords through a number of requirements:

  • Passwords must be a minimum of 8 characters
  • Passwords must include a number or special character
  • Passwords cannot contain the user’s name or email address

Safewill also recommends that your password is unique for your Safewill account and updated regularly. You are responsible for the safe-storage and secrecy of your password. No plain text passwords are stored at any time.


Safewill’s application runs on Vercel and Google Cloud. For more information on their security provisions, refer to the following documents:

For Charities
FAQs Blog
The best way to contact our Customer Care team is via our
Call us at
1800 10 33 10
Safewill acknowledges all Aboriginal and Torres Strait Islander Traditional Custodians of Country and recognises their continuing connection to land, sea, culture and community. We pay our respects to Elders past and present.
Safewill is an online service providing streamlined forms and information. Safewill is not a law firm or a substitute for a lawyer’s advice about complex estate planning issues.