Safewill's Security Practices

The security of your data is our highest priority at Safewill. This document outlines some of the policies, procedures and systems in place to ensure your data is protected.

Data Retention

Safewill uses Google Cloud SQL's Point-in-time recovery service to backup data, allowing for rollbacks in the event of data loss.

Financial Security

Your credit card details are sent directly to our payment provider over encrypted connections and are not stored or logged on our database. Payments are processed by Stripe, a PCI-DSS Level 1 compliant service provider. To find out more about Stripe’s security, click here.

Password Security

Safewill enforces the use of strong passwords through a number of requirements:

  • Passwords must be a minimum of 8 characters
  • Passwords must include a number or special character
  • Passwords cannot contain the user’s name or email address

Safewill also recommends that your password is unique for your Safewill account and updated regularly. You are responsible for the safe-storage and secrecy of your password. No plain text passwords are stored at any time.


Safewill’s application runs on Vercel and Google Cloud. For more information on their security provisions, refer to the following documents:

Contact us on 1800 10 33 10

The best way to contact our Customer Care team is - we are open 7 days a week.

About time something like this existed. Great product.

– Oscar H, Safewill Customer

©2023 Safe Will Pty Ltd, Level 7, 28 Foveaux Street, Surry Hills NSW 2010. Safewill is an online service providing streamlined forms and information. Safewill is not a law firm or a substitute for a lawyer’s advice about complex estate planning issues.