Financial Services Guide

Issue date: 20 July, 2026
Safewill Pty Ltd (ACN 631 790 273)
AFS Authorised Representative No. 1318169 of True Oak Investments Pty Ltd – ABN 81 002 558 956, AFSL 238184.

Why this guide is important

This Financial Services Guide (FSG) has been prepared to help you decide whether to use the financial services offered by Safewill. It explains who we are, the types of services we can provide, how we are paid, any associations or relationships that might influence our advice, and how you can make a complaint if something goes wrong.

Who we are and what we do

Safewill is a digital estate planning platform. Our main service is providing affordable and accessible online wills and estate planning solutions.

As part of the will-creation process, you may also receive information from us about financial products such as superannuation and life insurance. In these situations, the information we provide may include financial product advice, which will only be general in nature. This means it has been prepared without taking into account your individual objectives, financial situation, or needs. We do not provide personal financial advice. You should always consider whether the information is right for you and, if necessary, seek advice from a qualified financial adviser before acting on it.

In some cases, Safewill may assist you with the practical steps involved in setting up or updating arrangements connected with your estate planning. For example, we may provide tools or forms that make it easier to prepare a superannuation death benefit nomination or to confirm ownership of a life insurance policy. In these situations, we are helping to facilitate the process, but we do not issue financial products. The product provider, such as your superannuation fund or life insurer, remains responsible for the product itself.

The financial services we are authorised to provide

As a Corporate Authorised Representative of an Australian Financial Services (AFS) Licence holder, True Oak Investments Pty Ltd – ABN 81 002 558 956, AFSL 238184, Safewill is authorised by True Oak Investments Pty Ltd to provide the following financial services:

1 - General financial product advice in relation to life insurance and superannuation products to retail clients.

We do not provide personal financial advice. Any general financial product advice we provide in relation to superannuation or life insurance will not be tailored to your personal circumstances. Before acting on this information, you should carefully consider whether it is appropriate for you and seek independent advice if necessary.

2 - In addition, we are authorised to deal in a financial product by applying for, acquiring, varying or disposing of a financial product on behalf of another person in respect of life insurance and superannuation products. We are authorised to offer this financial service to retail and wholesale clients.

To the extent that Safewill provides financial services, it does so as a corporate authorised representative of the Licensee. Generally, when we provide financial services, we act on our own behalf. However, we may act on behalf of others when we deal in a financial product by arranging for a client to apply for, acquire, vary or dispose of an interest in the financial product.

How to make instructions

Instructions can be made to Safewill using our contact details below.

How to contact us

Safewill Pty Ltd
Level 5 104-112 Commonwealth St Surry Hills NSW 2010
Ph: 1800 10 33 10
Website: www.safewill.com

How we are paid

Safewill charges fees for its estate planning services, including digital wills and related legal documents. In addition, we may have commercial arrangements with superannuation funds, insurers, or advisers that provide access to our services for their members or clients. Under those arrangements, Safewill may be paid by our partners, rather than directly by you.

Safewill may receive a payment from a life insurance product issuer if we give general information about their products to Safewill customers and some of those customers then express an interest in finding out more about the issuer’s products and being contacted by the issuer (referred customers). Referred customers will typically be given general financial product advice only, during the will creation process. The payment we receive will depend on the life insurance product the referred customers acquire, varying from $150 to approximately $750 on average, per customer.

Managing conflicts of interest

Safewill is not an associate or a related party of any financial product issuer that we may give you general information about during the will preparation process.

Nonetheless, because we work with superannuation funds, life insurers, and financial advisers, there may be circumstances where a potential conflict of interest arises. Safewill manages these situations by being transparent about our relationships, where we are paid as a result of these relationships, limiting the scope of our involvement to general financial product advice and administrative support, and encouraging you to seek independent financial advice where appropriate.

Professional indemnity insurance

Safewill holds professional indemnity insurance which complies with the requirements of section 912B of the Corporations Act 2001 (Cth). This insurance provides cover for claims by retail clients that relate to the financial services that we provide.

Complaints and dispute resolution

If you are unhappy with our service, we want to know about it. You can contact us directly by emailing support@safewill.com or calling 1800 10 33 10. We will do our best to resolve your concerns quickly and fairly.You can view and download a copy of our Complaints Handling Policy on our website: (https://safewill.com/complaints-handling-policy)

If you are not satisfied with our response or you have not received a response within the required timeframe, you may be able to refer your complaint to the Australian Financial Complaints Authority (AFCA), an independent dispute resolution services that is free of charge:

Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au

Protecting your privacy

Safewill is committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth) and our Privacy Policy explains how we collect, use, and safeguard your information. You can view the policy on our website at https://safewill.com/privacy